System Overview

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Media

Phone

Phone Projection

Electric Vehicle

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Plug-in Hybrid

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Settings

Appendix

Appendix

Troubleshooting guide

If the system does not work properly, try to resolve the issue by referring to the table below.
If the issue persists even after taking the suggested action(s), contact the company's service center or service agency.

Sound and display issues

Symptom
Possible cause
Solution
A blank screen appears and sound is not audible.
The system is turned off.
  • Confirm that the start switch is in "ACC" or "ON".
  • Press the Power button on the control panel to turn on the system.
Sound volume is too low.
Use the Volume button on the control panel or steering wheel to adjust the volume.
Sound is muted.
Press the Volume button on the steering wheel to unmute.
Sound is audible from only one side of the speakers.
Sound is imbalanced.
On the Home screen, navigate to Setup ► Sound and use the settings menu to adjust the sound balance.
The sound is cut off or noise is heard.
Vibration occurs in the system.
When the system vibrates, the sound may be cut off or noise may occur. This is not a system failure. The system is restored as soon as the vibration stops.
The picture quality of the screen has degraded.
Screen adjustment is required.
On the Home screen, navigate to Setup ► Display and use the settings menu to adjust the display settings.
Vibration occurs in the system.
The images may get distorted when vibration occurs in the system. This is not a system failure. The system is restored as soon as the vibration stops.
The display is aged or the system performance has degraded.
If the issue persists, contact the service center or service agency.
Small red, blue, and green dots are shown on the screen.
LCD has very high-density pixels. For this reason, there may be dead pixels (that are always off) or lit pixels (that are always on) within 0.01 percent of the total pixels.

USB playback-related issues

Symptom
Possible cause
Solution
Files in a USB device cannot be played.
There are no compatible files for playback.
Copy the files that can be played by the system to the USB device and connect the device again. ► See "USB mode."
The connection is poor.
Remove the USB device from the USB port and then reconnect it properly.
The USB device is dirty.
Remove foreign materials from the surface that contacts the USB device and USB port.
A USB hub or extension cable is used.
Connect the USB device directly to the USB port on the vehicle.
The USB device is non-standard.
Use a USB device that is compatible with the system. ► See "USB mode."
The USB device is damaged.
Use your computer to format the USB device and then connect the device again. Format the device in FAT16/32 format.

Bluetooth connection-related issues

Symptom
Possible cause
Solution
The system is not detected by a Bluetooth device.
Registration mode needs to be run.
On the Home screen, navigate to Setup ► Device Connections, run the device registration mode and then perform search again from the device. ► See "Connecting a Bluetooth device."
The Bluetooth device is not connected.
The Bluetooth function should be activated.
Activate the Bluetooth function on the Bluetooth device to connect.
There is an error while using the Bluetooth function.
  • Turn the Bluetooth function off and on again on the Bluetooth device and then connect the device again.
  • Turn the Bluetooth device off and on again and then connect the device again.
  • Remove the battery from the Bluetooth device and attach it back, turn on the device, and then connect the device again.
  • Delete the system and Bluetooth device from the registration lists respectively, and then connect the device again.

Phone projection-related issues

Symptom
Possible cause
Solution
The phone projection function is not performed when a smartphone is connected using a USB cable.
Phone projection is not supported.
Visit the website to check whether your smartphone supports the phone projection.
The function is inactive.
  • On the Home screen, navigate to Setup ► Device Connections and activate the connection function from the Phone Projection Settings menu.
  • Make sure that the phone projection is not disabled in the App settings or and not blocked-out settings on your smartphone.
Smartphone encounters poor operation or malfunction.
  • Check that the smartphone battery level is not too low. Recognition may not work properly when the battery level is too low.
  • The phone projection may not work properly when the signal strength is weak.
  • If the smartphone is locked, first unlock it.
  • Initialize the smartphone and connect the device again.
A black screen appears when the phone projection is activated or in use.
The smartphone malfunctions.
  • Remove the USB cable from the smartphone and connect the device again.
  • Initialize the smartphone and connect the device again.
Wireless phone projection connection continues to fail.
A problem with the system or smartphone
  • On the Home screen, navigate to Setup ► Device Connections, and use the Phone Projection menu to delete all connected devices.
  • From the Android smartphone or iPhone, delete all connected devices and then connect again. ► See "Resolving a phone projection connection error."

System operation-related issues

Symptom
Possible cause
Solution
The previous media mode does not appear when the system is turned off and on.
It is encountered with poor media connection or playback error.
When the media source is not connected or played normally, the previous mode appears. Connect the media source again or play it again.
The system slows down or does not operate at all.
There is an internal error in the system.
  • Restart the system by pressing the reset button with a sharp object such as a pen or clip.
  • When the symptom persists, contact service center or service agency.
The system cannot be turned on.
Fuse-related issue
  • Visit an auto service shop and replace with a new fuse of adequate capacity.
  • If the issue persists, contact the service center or service agency.

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