Symptom | Possible cause | Solution |
No sound | System turned off |
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Low volume level | Turn the Volume knob on the control panel to adjust the volume. | |
System muted | Press the Mute button on the steering wheel to unmute the system. | |
Sound is heard from only one speaker. | Unbalanced sound output | On the All menus screen, press Settings > Sound and select where you want the sound to come from. |
Sound is cut off or a distorted noise is heard. | System vibration | It is not a malfunction. If the system vibrates, the sound may be cut off or a distorted noise may occur. When the vibration stops, the system will operate normally. |
The image quality is deteriorated. | System vibration | It is not a malfunction. If the system vibrates, the image may be distorted. When the vibration stops, the system will operate normally. |
Aged or deteriorated screen | If the problem persists, contact your place of purchase or dealer. | |
Small red, blue, or green dots appear on the screen. | Because the LCD is manufactured with technology requiring extremely high pixel density, pixel deficiency or constant lighting may occur within the permitted range of less than 0.01 % of the total pixels. |
Symptom | Possible cause | Solution |
The files on the USB storage device are not recognised. | File format not compatible | |
Poor connection | Disconnect the USB storage device from the USB port and reconnect it correctly. | |
Contaminated USB connectors | Remove foreign substances from the USB connector of the storage device and the contact surface of the USB port. | |
USB hub or extension cable used | Connect the USB storage device directly to the USB port. | |
Non-standard USB storage device used | ||
Corrupt USB storage device | Format the USB storage device on a PC and reconnect it. Format the device in FAT16/32 format. |
Symptom | Possible cause | Solution |
The system is not detected on the Bluetooth device. | Pairing mode not activated | On the All menus screen, press Settings > Device connection and switch the system to the pairing mode. Then, try searching for the system again on the device. |
The Bluetooth device is not connected to the system. | Bluetooth deactivated | Activate Bluetooth on the device. |
Bluetooth error |
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Symptom | Possible cause | Solution |
Phone projection does not start. | Phone projection not supported by the phone | Visit the following websites and ensure that the smartphone supports the corresponding function.
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USB connection not supported | Apple CarPlay does not support USB connections for systems that support wireless phone projection. Connect your iPhone to the system wirelessly and start Apple CarPlay. > See ″Connecting your iPhone via Apple CarPlay.″ | |
Phone projection disabled |
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Smartphone not ready or malfunctioning |
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Authentication error in wireless connection | If you are attempting to start a wireless connection, press All menus > Settings > Wi-Fi, generate a new Wi-Fi passkey, and try again. | |
When phone projection starts or is in use, a black screen is displayed. | Smartphone malfunctioning |
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The Wireless Android Auto connection does not work correctly. | System or smartphone malfunctioning | Delete all connected devices from the system and your Android smartphone, and then reconnect them. From your system′s Home screen:
From your Android smartphone:
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Symptom | Possible cause | Solution |
The previously used media mode is not activated after the system turns off and back on. | Poor connection or playback error | If the corresponding media storage device is not connected or has a problem in playback when you turn on the system, the mode you previously used will be activated. Reconnect the media storage device or restart playback. |
The system is slow or it does not respond. | Internal system error |
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The system does not turn on. | Fuse shorted |
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