Kia Connect (if equipped)

Kia Connect services


Kia Connect provides connected car services, such as roadside assistance and emergency rescue, via the latest IT and communication technologies.
Once subscribed, you can access Kia Connect services via the Kia Connect buttons in your vehicle. You can also access other useful features using the Kia Connect menu in your system.
Refer to kiaconnect.ca for more Kia Connect features.
Note
  • You must be an active Kia Connect subscriber or within the initial free trial period to receive Kia Connect services.
  • Depending on your vehicle type, the system type or the subscribed service package, available services may vary.
  • Some services may incur additional charges.
  • Services may be modified, added, or deleted according to changes in the company′s policies.

Service limitations

Because Kia Connect services are provided via mobile networks, use of this service may be limited depending on the status of your mobile network. Check the network signal icon () at the top of the screen to verify if the network signal strength is adequate.
Note
  • Use of this service is recommended when the network signal icon has more than four signal bars.
  • Depending on your mobile network status, Kia Connect services may be affected in the following places:
  • In a building or tunnel
  • In a mountain or dense forest
  • On a road close to cliffs
  • In an area with a lot of high buildings
  • On a highway or a road under an overpass
  • Out of a service area based on the mobile network service provider′s coverage policy

Activating Kia Connect services

You must activate Kia Connect services to use them. An account with kiaconnect.ca is required for activation. If you do not already have an account, enter your information to create one. If you already have an account, enter your account information registered on kiaconnect.ca.
  1. Park your vehicle in a safe location.
  1. You cannot enter information for service activation while your vehicle is moving.
  1. On the Home screen, press All Menus > Kia Connect > Kia Connect Settings > Feature Enrollment.
  1. Read the terms of use and press Agree > Next.
  1. Enter your email address and password.
  1. If you have a registered account, press Existing Account and enter your email address and password.
  1. Press Submit.
  1. Activation will begin. While the activation is in progress, the system buttons will be locked.
Caution
Do not turn off the engine while activation is in progress. Doing so may cause the system to malfunction.
Note
  • If the activation fails, contact the Kia Customer Assistance Center at 1-877-542-2886.
  • This activation only allows you to use safety features, such as roadside assistance and emergency services. To use the full services provided by Kia Connect, visit kiaconnect.ca and complete your profile.
  • If your Kia Connect service has expired, you can reactivate by entering your email address and password again in the Feature Enrollment menu.