Kia Pay

Using Kia Pay

With the Kia Pay service, you can easily pay without an actual credit card at an affiliated gas station, charging station or parking garage/lot. To use the Kia Pay service, first subscribe to the service.

To use Kia Pay, first check the following.

  • •  Confirm that you are subscribed to Kia Pay
  • Install the Kia Pay App on your smartphone, and then subscribe to the service. See "Subscribing to the service."

  • •  Checking user profile settings
  • Link your Kia Connect service account to your user profile, and then log in with the linked profile.  See "Kia Connect Account (if equipped)."

  • The service is available for only the vehicle models and payment cards that support Kia Pay. However, the Kia Pay service is unavailable for the vehicles purchased overseas.
  • To access the online user's manual on the Kia Pay screen, press User's Manual on Web (QR Code) and then scan the displayed QR code.

Kia Pay services are provided via the mobile communication network. Accordingly, the service may be restricted depending on the mobile communication network condition. Check the network signal strength icon () at the top of the screen to check the mobile communication status.

  • It is recommended to use the service when the number of signal bars in the icon is 4 or more.
  • Depending on the network signal status, access to Kia Pay may be restricted in the following locations:
    • Inside a building or tunnel
    • Mountain or forest area
    • Road close to a cliff
    • Area densely populated with tall buildings
    • Road under expressway or multi-level road
    • Communication shadow area according to the service provider's network coverage policy

You can pay for fuel charge with the registered card in any Kia Pay affiliate gas station.

  • Kia Pay can be used only at affiliates.
  • To find and set an affiliate close to the vehicle as the destination, press Kia Pay from the All Menus screen.
  • Refueling payment assist may not be available, depending on the vehicle fuel type.
  1. On the All Menus screen, press Kia Pay.
  2. Move to the Kia Pay screen, using either of the following methods.
    • •  View a list of affiliated gas stations with details where Kia Pay can be used, and set one of the gas stations as the destination. As soon as your vehicle arrives at the selected gas station, the Kia Pay notification window appears. From the window, press Yes to access the payment screen.
      • To sort a list of search results in a different order, press the sort criteria and change to the option you want.
    • •  Select a nearby Kia Pay-affiliated gas station from the map screen, and press to access the payment screen.
      • The details of gas stations displayed on the map screen may not match the actual information.
      • If you turn on the POI display mode, Kia Pay affiliates are displayed on the map.
  3. Specify the fuel type, price/fuel amount, payment card and points to use, and then press Pay.
    • To fill up, select Fill-up in Price/Fuel Amount.
    • There may be restrictions for use of your points if you select Fill Up or the ordered Price/Fuel Amount is lower than the actual amount of fuel you used to refuel the vehicle.
    • To use your membership points, make sure you register your membership information from the Kia Pay App.  See "Registering and enabling membership."
    • Accumulating and using points depends on each card company's policy.
  4. Enter your payment password to complete the payment.
    • If you enter your password incorrectly three times in succession, the registered credit card will be removed. If this occurs, you will need to register your credit card again. See "Registering a payment card."
  5. Make a payment using the appropriate method for the gas station type, and then refuel your vehicle.
    • •  In case of a self-filling gas station
    • On the injector screen, press CARPAY and then enter the last 4 digits of the vehicle's license number. Select order details in the search list and start filling.

    • •  In case of a general gas station
    • When you tell the attendant that you paid via Kia Pay, the attendant starts filling after confirmation.

You can pay for your vehicle charging by using your registered payment card at any Kia Pay-affiliated charging station.

  • Kia Pay can be used only at affiliates.
  • To find and set an affiliate close to the vehicle as the destination, press Kia Pay from the All Menus screen.
  • Refueling payment assist may not be available, depending on the vehicle fuel type.
  1. On the All Menus screen, press Kia Pay.
  2. Move to the Kia Pay screen, using either of the following methods.
    • •  View a list of affiliated charging stations with details where Kia Pay can be used, and set one of the charging stations as the destination. As soon as your vehicle arrives at the selected charging station, the Kia Pay notification window appears. From the window, press Yes to access the payment screen.
      • To sort a list of search results in a different order, press the sort criteria and change to the option you want.
    • •  Select a nearby Kia Pay-affiliated charging station from the map screen, and press to access the payment screen.
      • The details about affiliated charging stations displayed on the map screen may not match the actual information.
      • If you turn on the POI display mode, Kia Pay affiliates are displayed on the map.
  3. Specify the price/charge amount, charging method, payment card and points to use, and then press Pay.
    • To fill up, select Fill-up in Price/Fuel Amount.
    • To receive a membership discount benefit or use your membership points at a charging station, you should first register your membership information from the Kia Pay app.  ▶ See "Registering and enabling membership."
    • Accumulating and using points depends on each card company's policy.
  4. Enter your payment password to complete the payment.
    • If you enter your password incorrectly three times in succession, the registered credit card will be removed. If this occurs, you will need to register your credit card again. See "Registering a payment card."
  5. To use DC charging, press CARPAY from the charger screen and then connect the EV charging cable. Payment authentication takes place automatically, and you can start charging your vehicle.

    To use AC charging, press CARPAY from the charger screen, enter the last four digits of your license plate number, select order details from the search list, and then start charging your vehicle.

    • This method can also be used when you use DC charging. Press CARPAY from the charger screen, enter the last four digits of your license plate number, select order details from the search list, and then charge your vehicle.

You can pay for parking fee with the registered card in any Kia Pay affiliate parking lots.

  • Kia Pay can be used only at affiliates.
  • To find and set an affiliate close to the vehicle as the destination, press Kia Pay from the All Menus screen.
  1. On the All Menus screen, press Kia Pay.
  2. View a list of affiliated parking garages/lots with details where Kia Pay can be used, and set one of the parking garages/lots as the destination.

    When your vehicle enters an affiliate parking lot, the merchant information such as basic/extra charge appears.

    • To sort a list of search results in a different order, press the sort criteria and change to the option you want.
  3. Press Yes on the payment notification window that appears when you turn on the vehicle for leaving.
    • To enter the parking payment screen, select the Kia Pay affiliate parking lot on the map screen and then press .
  4. Check the parking fee, select a payment card, and then press Pay.
  5. Select the points or discount coupon to use, and then enter your payment password to complete the payment.

    At the bill paying booth/kiosk, confirm that your payment has been made and exit the parking garage/lot.

    • After selecting a paper discount coupon for payment, submit the coupon to the bill paying booth/kiosk upon departure for partial payment. Partial payment cancellation details can be obtained in two to three business days which differs depending on the credit card service provider's policy. If it is not possible to obtain cancellation details, contact the customer service center of the credit card service provider.
    • Accumulating and using points depends on each card company's policy.
    • To use your membership points, make sure you register your membership information from the Kia Pay App. See "Registering and enabling membership."
    • If you enter your password incorrectly three times in succession, the registered credit card will be removed. If this occurs, you will need to register your credit card again. See "Registering a payment card."
  • If exiting the parking garage/lot is delayed and additional fee is required to be paid, you will need to pay the additional fee at the billing center.
  • Parking fee discounts (national merit, faithful taxpayer benefit, etc.) are registered in the iParking App, they are reflected in the payment amount.
    • To register any parking fee discounts in the iParking App, press 내 정보 감면 조건 관리 + and then select the desired conditions.
    • Contact the iParking Customer Center (1588-5783) for discount conditions.

You can subscribe to the service from the Kia Pay app.

  • Only personal members that can verify their identity can subscribe to the Kia Pay service. Customers that own a vehicle under a business name can also subscribe to the service after linking their user account from the Kia Connect app.
  • The screen display is subject to change after the app is updated.
  1. Download and install the Kia Pay App.
  2. Run the App and then move to the subscription screen.
  3. Sign up for the Kia Pay Service to create a shared user account with Kia, and then log in with the registered membership information.
  4. Press 연결하기 and then subscribe to the Kia Connect service.
    • The process automatically proceeds to the next step if you are already a member of Kia Connect Service with a vehicle model compatible with Kia Pay.
  5. Press 가입하기 and then proceed with the subscription process according to the instructions from the Kia Pay App.
  • If you already have a shared user account with Kia, you can use your existing email address and password to log in to the service. To see how to link with the driver's account, on the App screen, press 메뉴 사용자 가이드 Kia Connect 계정연동.
  • You can also subscribe to the service from the Kia Connect app 더보기 Kia Pay.
  1. Check the vehicle to use on the Home screen of the Kia Pay App and then press 결제 차량 선택하기.
    • The vehicle information registered in the Kia Connect service appears automatically.
    • Only one vehicle can be selected as a target vehicle for the payment service. For security, the Kia Pay service can be used only from the selected vehicle for the payment service.
  2. Enter the representative owner's name and license number of the selected vehicle and press 등록하기.
    • Registration must be the same as in vehicle registration.
  3. Make sure that "차량결제 ON" appears on the App's Home screen.
    • Ensure that the vehicle that will be used is selected as the target vehicle for the payment service in the Kia Pay app.
    • Confirm that your current user profile is linked to your Kia Connect service account. To sync the user profile with your Kia Connect account, on the All Menus screen, press Setup User Profile  ▶ Profile Settings  ▶ Link Kia Connect Account  ▶ Link.
  • To see how to select the vehicle for payment, on the App screen, press 메뉴 사용자 가이드 결제차량선택.
  • You can also register and manage your license plate number from the Kia Connect app 더보기 Kia Pay 차량관리.
  1. Press 카드 추가하기 at the top of the Kia Pay App's Home screen.
    • You can register only the credit card or check card in your name.
  2. Use the camera to scan the credit card to register for recognition.
    • If the credit card is not automatically recognized, press 직접입력하기, and enter the card number and the year/month of expiration.
  3. Enter the password for payment.
    • You may get a prompt to enter a payment password depending on the credit card service provider.
  4. Register the card's alias and signature, and then press 확인.
  • You can register up to 5 payment cards.
  • To see how to select the payment card, on the App screen, press 메뉴 사용자 가이드 카드 등록.
  • You can also register and manage payment cards from the Kia Connect app 더보기 Kia Pay 카드관리.
  1. At the bottom of the Kia Pay app screen, press 메뉴  ▶ 멤버십  ▶ + to register membership.
  2. Press 메뉴 포인트 사용 설정 to set whether or not to use or accumulate points for each location. Press 포인트 설정하기 to finish.
  • To use points when making payments, register membership from the Kia Pay app in advance and set membership for each service type for use.
  • Accumulating and using points depends on each card company's policy.
  • To see how to register the membership, on the Kia Pay App screen, press 메뉴 사용자 가이드 멤버십등록.

You can view the details of payments you made with Kia Pay at affiliates.

Run the Kia Pay App and then press 사용리포트.

You can see the payment logs for each payment card or location.

  • To search for detailed logs by the used place or period, select 메뉴 사용내역 and then press 조회하기.

You can cancel a payment you made with Kia Pay at a gas station or parking garage/lot.

To cancel a payment, press 메뉴 사용내역 from the Kia Pay app and select the payment item to cancel.

If the vehicle owner has been changed due to sale or transfer, terminate the service and then subscribe to the service with the name of the actual owner.

  • To cancel the service, on the Kia Pay App screen, press 메뉴 설정 서비스 해지.

For assistance regarding the Kia Pay service, please visit the Kia Members website or contact the Kia Pay Customer Service Center.

Using the website

Visit the Kia Members website, and view the information you need for use of the Kia Pay service, such as the service overview, a list of affiliates and customer support details. Kia Pay of Kia Members

Contacting the Customer Service Center by phone

Contact the Kia Pay Customer Service Center at 1899-8338.

  • Assistance with general inquiries regarding service activation/change/cancellation: 9:00 to 18:00 weekdays (Closed on weekends and bank holidays)
  • Contact the card company for card-related issues such as card theft, fraud, and termination.