FAQ

Q

How can I update the map?

A

You can download the latest map data to a USB device and use the device to update the map. ▶ See Navigation Update site, "Wireless update."

Q

Guidance is made by bypassing the route or the speed camera alerts are late.

A

Select another route after setting the route options. On the navigation screen, press ▶ Route ▶ Route Options to change the settings and resume navigation. ▶ See "Changing the route search criteria."

When the system is not updated, update the software and map and then perform search again. ▶ See Navigation Update site, "Wireless update."

Q

Which functions can I use via Bluetooth?

A

You can use the hands-free call function with a mobile phone connected. You can also play music after connecting an audio device such as MP3 player or mobile phone. ▶ See "Making a call via Bluetooth," "Playing music via Bluetooth."

Q

How can I register a Bluetooth device?

A

On the All Menus screen, press Setup ▶ Device Connections ▶ Device Connections ▶ Add New. From the Bluetooth device to be connected, search for the vehicle system and register it. Use the Bluetooth device to enter or approve the authentication number displayed on the system. Then the device is added to the list of Bluetooth devices in the system and automatically connected to the system. ▶ See "Connecting a Bluetooth device."

Q

I bought a new mobile phone and want to replace my old phone with the new one to connect the system. How can I register the new phone to the system?

A

An additional device can be registered in the same way as in registration of a new device. You can register up to 6 devices in the list of Bluetooth devices. To delete a previously registered device, press Delete Device(s) from the list of Bluetooth devices, select the device to delete, and then press Delete. ▶ See "Deleting a registered device."

Q

How can I access the list of contacts while using a Bluetooth phone?

A

Approve access to the contacts when connecting your mobile phone to the system via Bluetooth. The list of contacts on the phone is downloaded to the system. To see the downloaded list of contacts, press the Call button on the steering wheel and press on the call screen. You can search for a contact and make a call to the contact, or add the contact to the favorites. ▶ See "Dialing from the contacts."

Q

I turned on the radio while driving but I heard no sound but noise.

A

Depending on the location, obstacles may cause reception to deteriorate.

Radio reception rate may also drop when an on-glass antenna is mounted on the rear window and the window is tinted with metallic window films.

Q

DMB broadcast is not received.

A

DMB playback is prohibited to ensure safety while driving. Make sure you watch DMB broadcast when the vehicle is stationary.

Radio signal strength depends on the location and obstacles can affect the signal reception. Noise may occur due to radio waves emitted from a mobile phone, black box, or other electronic devices in the vehicle. When reception is poor, press Search on the DMB screen to search the channels again.

Q

Which functions are available with Kia Connect?

A

To ensure pleasant and comfortable driving, Kia Connect provides various functions such as safety functions, vehicle care functions, and remote controls. ▶ See "Kia Connect service."

Q

How can I subscribe to the Kia Connect service?

A

You can subscribe to the service and activate your user account by visiting a local dealership, Kia Connect Center, or KIA Company website or by using the Kia Connect Settings menu from the vehicle. To subscribe to Kia Connect via the vehicle system, display the All Menus screen, press Setup ▶ Kia Connect ▶ Activate Service, and then follow the displayed instructions. ▶ See "Subscribing to the service."

When you encounter an error or failure during subscription and account activation, contact the Kia Connect Center for assistance.

Q

The system does not operate properly. What shall I do?

A

Inspect the system after referring to Troubleshooting Guide. ▶ See "Possible causes and solutions."

When the system failure persists after inspection, press and hold the Reset button to reset the system.

When the symptom persists, contact service center or service agency.