Kia Connect service

Kia Connect is a connected car service offered by KIA Company and uses the latest IT and communication technologies for remote controls, safety services, vehicle care, and navigation services. You can enjoy a safe and smart driving experience with Kia Connect.

For more details, visit the company website at https://connect.kia.com/kr.

Item	Description
Remote controls	• Climate control • Remote door open/lock • Parking location check • Vehicle condition check • Destination transfer • Media remote control
Safety services	• Automatic notification of airbag deployment • SOS emergency response • Theft tracking • Anti-theft alarm • Rear Occupant Alert • Battery discharge alert • Valet mode
Vehicle care service	• Vehicle diagnosis • Monthly report • Wireless update • Notification
Guidance	• Navigation by Kia Connect service • Provide traffic information • Location sharing • Guidance to destination
Personalization service	• Voice memo • Digital picture frame • Favorite tracks • Kakao i search history • Calendar
Information provision	• Weather • Sports
Link to external services	• Car to Home • In-Car Payment • Audio streaming • Video streaming
Link to vehicle control	• Digital key 2

Available services may differ depending on the vehicle model, system type, and type of subscribed service.
Some services may incur additional charges.
Some service conditions may be changed, added, or terminated according to the service policy of the company.
Refer to the Kia Connect app for specific remote control items.

Service restrictions

Kia Connect services are provided via the mobile communication network. Accordingly, the service may be restricted depending on the mobile communication network conditions. Check the network signal strength icon () at the top of the screen to check your mobile communication status.

It is recommended to use the service when there are four or more signal bars in the icon.
Depending on the network signal status, access to Kia Connect may be restricted in the following locations:
- Inside a building or tunnel
- Mountain or forest area
- Road close to a cliff
- Area densely populated with tall buildings
- Road under expressway or multi-level road
- Communication shadow area according to the telecommunication service provider's network coverage policy

The service may not be available or restricted under the following conditions. The company assumes no responsibility for unavailable or restricted service under the following conditions:

• The service is disabled or delayed by your mobile carrier.
(The company is not responsible for delayed, temporarily unavailable, or disabled services due to physical limitations of the mobile network while in use or change in the service provider's operations and policy.)

• The vehicle is located in an area where mobile communication service is unavailable.
• Access is suspended due to unpaid bills.
• The vehicle or device with Kia Connect has been arbitrarily repaired or removed.
• Power is not supplied to the Kia Connect device due to battery discharge, natural disaster, or excessive shock.
• The vehicle is located in an area where radio signals cannot be received properly due to satellite problems or radio signal interferences.
• Commercial use of the GPS satellite service is unavailable (e.g. conversion to paid service).
• A problem occurs due to negligence while using the service.
• The service cannot be provided normally due to system maintenance, part replacement, system failure, natural disaster, national emergency, or excessive service traffic.
• After the vehicle is stopped, several services such as remote climate control, remote door lock, parking location check, theft tracking, and anti-theft alarm are provided for up to 168 hours for current supply stability.
• Available Kia Connect services may be changed, removed, or added without notice based on the company policy.

For more information on terms and conditions for use, see the terms and conditions of Kia Connect at the company website.

Subscribing to the service

Kia Connect service is provided to vehicle owners or owner-approved users.

Caution

Do not stop the vehicle when the service setting is in progress. It may cause system malfunction.

On the Home screen, press Setup ▶ Kia Connect ▶ Activate Service.
Follow the instructions on the screen to proceed with sign-up.

While the activation is in progress, the system buttons are locked.
Be sure to enter an authentication code to sign up for the service. When you are an individual client, an authentication code is automatically sent to the registered mobile phone.
For more details on how to subscribe to Kia Connect, visit the company website at https://connect.kia.com/kr.

Changing or terminating the service contract

To change or delete customer information, contact the Kia Connect Mobile Customer Service Center (search "Kia Connect" on KakaoTalk) or call the Kia Connect Center (1899-2121).

You may be asked to provide additional details for authentication.
If you want to sell, transfer or scrap your vehicle or if your vehicle is leased/rented and you want to return it, be sure to terminate your subscription to the service and reset the navigation system. Subscription to Kia Connect is not automatically terminated.
In this case, several free services are not provided for a specified period of time.
The Kia Connect Center's customer service hours are from 08:30 to 18:00 on weekdays. (Closed on weekends and holidays)