Reference

Troubleshooting

Problem: The power does not turn on.
  • Possible Cause: The fuse is disconnected.
  • Countermeasure:
  • Replace with a suitable fuse.
  • If the fuse is disconnected again, please contact your dealer.
  • Possible Cause: Device is not properly connected.
  • Countermeasure: Check to see that the device has been properly connected.

Problem: The system does not play.
  • Possible Cause: The vehicle battery is low.
  • Countermeasure: Charge the battery if the problem persists, contact your point of purchase or service center.

Problem: The image color/tone quality is low.
  • Possible Cause: The brightness, saturation, and contrast levels are not set properly.
  • Countermeasure: Properly adjust the brightness, saturation, and contrast levels through Display Setup.

Problem: Sound does not work.
  • Possible Cause: The volume level is set to the lowest level.
  • Countermeasure: Adjust the volume level.
  • Possible Cause: The connection is not proper.
  • Countermeasure: Check to see that the device has been properly connected.
  • Possible Cause: The device is currently fast-forwarding, rewinding, scanning, or playing in slow mode.
  • Countermeasure: The sound will not work when the device is fast-forwarding, rewinding, scanning, or playing in slow mode.

Problem: The sound or image quality is low.
  • Possible Cause: Vibration is occurring from where the conversion switch has been installed.
  • Countermeasure: The sound may be short circuited and the image distorted if the device vibrates.

Problem: The USB does not work.
  • Possible Cause: USB memory is damaged.
  • Countermeasure: Please use after formatting the USB into FAT16/32, exFAT, or NTFS format.
  • Possible Cause: USB memory has been contaminated.
  • Countermeasure: Remove any foreign substances on the contact surface of the USB memory and infotainment system.
  • Possible Cause: A separately purchased USB HUB is being used.
  • Countermeasure: Directly connect the USB memory with the infotainment system on the vehicle.
  • Possible Cause: A USB extension cable is being used.
  • Countermeasure: Directly connect the USB memory with the infotainment system on the vehicle.
  • Possible Cause: A USB which is not a Metal Cover Type USB Memory is being used.
  • Countermeasure: Use standard USB Memory.
  • Possible Cause: An HDD type, CF, SD Memory is being used.
  • Countermeasure: Use standard USB Memory.
  • Possible Cause: There are no music files which can be played.
  • Countermeasure: Only MP3, WMA file formats are supported. Please use only the supported music file formats.
  • Possible Cause: USB partition is made with GPT (GUID Partition Table).
  • Countermeasure: Please use after making USB partition with MBR (Master Boot Record) and formatting it.