Kia Connect

Kia Connect service

Kia Connect provides connected car services, such as roadside assistance and emergency rescue, via the latest IT and communication technologies.

When you have subscribed to Kia Connect, you can use the Kia Connect service by using the [] buttons. You can also access other useful features using the Kia Connect menu on your system.

  • The UVO service name has been changed to Kia Connect.
  • You must be an active Kia Connect subscriber or within the initial free trial period to receive Kia Connect services, including Auto Collision Notification.
  • Depending on the conditions such as vehicle type, system type, and the subscribed service package, available services may differ.
  • Some services may incur additional charges.
  • Services may be modified, added, or deleted by changes in the company's policies.

Kia Connect services are provided via the mobile communication network. Accordingly, the service may be restricted depending on the mobile communication network condition. Use the network signal strength icon () at the top of the screen to check the mobile communication status.

  • It is recommended to use the service when the number of signal bars in the icon is 4 or more.
  • Depending on the network signal status, access to Kia Connect may be restricted in the following locations:
    • Inside a building or tunnel
    • Mountain or forest area
    • Road close to a cliff
    • Area densely populated with tall buildings
    • Road under expressway or multi-level road
    • Communication shadow area according to the service provider's network coverage policy

You must activate Kia Connect services to use them. An account with kiaconnect.ca is required for activation. If you already have an account, enter your account information. If you do not have an account, you can create one by visiting kiaconnect.ca. You can also visit your local dealership to create a Kia Connect account and activate Kia Connect services.

Caution

Do NOT turn off the vehicle when the service setting is in progress. It may cause system malfunction.

  1. Park your vehicle in a safe place.
    • You cannot enter information for service activation while your vehicle is moving.
  2. On the All Menus screen, press Kia Connect ▶ Kia Connect Settings ▶ Activate Service.
  3. Read the terms of use and press Accept ▶ Next.
  4. Enter your email address and password.
    • When you have a registered account, press Existing Account and enter your email address and password.
  5. Press Submit.
    • Activation starts. While the activation is in progress, the system buttons are locked.

Caution

Do not turn off the vehicle while the activation is in progress. It may cause a system malfunction.

  • If activation fails, contact the Kia Connect Call Center at 1-877-542-2886.
  • This activation only allows you to use safety features, such as roadside assistance and emergency services. To use the full services provided by Kia Connect, visit kiaconnect.ca and complete your profile.
  • When your Kia Connect service expires, you can reactivate the service by renewing your subscription on kiaconnect.ca and entering your email address and password again in the Activate Service menu.