Introduction of Kia Connect Services
Kia Connect is the new name for UVO, Kia's connected car service.
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Name |
Description |
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Remote Control |
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Security |
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Vehicle Management |
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Navigation |
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Kia Connect Services Subscription provides services of Remote Control, Security, Vehicle Management and Navigation and Kia Connect Apps for free during a certain time period. Reference Kia Connect Website (Connect.kia.com/kr) for details on the Free Period.
To use Remote Control service, Kia Connect app should be downloaded to the user's smart device from Apple App Store or Google Playstore.
Changes in Driving Experience by Kia Connect!!
Smart Driving Experience
- During the cold winter or hot summer season, remote controls to turn the vehicle on or off or to adjust the interior temperature of the vehicle suing the smartphone from home or office are available!!
- When the parking location is not clear, check the location on the map using the smartphone.
- Assure the door lock using the smartphone without visiting the parking lot again.
Smart Driving Experience
- Accidents are automatically processed without report.
- Any intrusion in the vehicle is alerted via SMS to the smartphone.
- Supports the vehicle recovery in case of theft though the location tracking in cooperation with the police.
Remote Control
Remote Climate Control
The interior temperature of vehicle can be set in advance from home or office.
Service Features
- The service includes the remote controls to turn the vehicle on or off or to adjust the interior temperature of the vehicle by using the smartphone.
- The service is provided through Kia Connect Application or a counselor.
Use of Service
- Remote Engine On and Remote Climate Control
Optimizes the interior temperature of vehicle in advance at a remote location. Air Conditioner or heater is activated by comparing the set temperature and the external temperature. Remote Climate options removes the moisture and/or frost on the windshield.
For the Remote Climate, the remote engine start must be activated. The time of remote engine start can be set from 2 to 10 minutes.
(During the remote engine start mode, when the driver opens the door using the smart key and rides in the vehicle, the mode is switched to the normal engine start.)
- Remote Engine OFF
After the remote engine on/ climate, the user may cancel the climate (engine on) remotely.
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Remote Door Open/Close
Have you ever returned the parking lot and checked because you didn’t remember if you locked the doors after parking your car? Now, the doors are locked automatically when you press the door lock on the smartphone.
Service Features
- Door opening is available even if the key is lost or the doors are locked having the key in the vehicle. The request to lock the doors is available when being away from the vehicle with the lock is cleared.
- The service is provided through Kia Connect Application or a counselor.
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Remote window control
Have you ever parked your car windows open? Now you can open and close windows automatically, even if you have parked in a remote location.
Service Features
- Provides remote window control service if the car is parked with windows open.
- It is provided through the Kia Connect application.
Use of Service
- Service may be restricted if the vehicle is started.
- If the rear window of the vehicle is equipped with an electric curtain, it is also controlled.
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Window open/close service may be restricted depending on window safety options. |
Parking Location Check
When the parking sport in the parking lot of a hotel or mart is forgotten, the spot can be checked by the bilking lights and the horn sound regardless the distance while identified on the map.
Service Features
- The parking location of vehicle is identified by the bilking lights and the horn sound as well as the map on the smartphone.
- The service is provided through Kia Connect Application or a counselor.
Use of Service
- Emergency Light Blinking (for 27 seconds)
Suitable during night hours or for parking in a residential area.
- Emergency Light Blinking + Horn Sound (for 27 seconds)
Suitable during daytime or for parking in a large/underground parking lot.
- Available by Find Parking Location of Submenu in Kia Connect Application.
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Vehicle Condition Check
Like to Check on the Vehicle’s Condition? Continent check is available through Kia Connect Application.
Service Features
- Shows the engine run status, the door lock status (Driver Seat/Passanger Seat/Rear Seat), the truck open status, hood open status, the window open status and the climate Status (the set condition).
- Available via the Kia Connect application.
Use of Service
- Available by Vehicle Condition Check of Vehicle Control Menu in Kia Connect Application.
- When you turn off the engine, the Kia Connect application automatically displays vehicle status information (takes several seconds to several minutes, depending on the vehicle condition)
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Destination Transmission
No need to take a memo to go to a restaurant found on the map. The service transmits a location identified on the smartphone to the Navigation Destination of the vehicle.
Service Features
- This is a service that sends the location searched by the Kia Connect application to the vehicle.
- After boarding the vehicle, you can set the pre-transmitted location as the destination without any additional navigation.
Use of Service
- Kia Connect Application
Destination Transmission Menu > Map Search and Destination Selection > Destination Transmission (Sent to car).
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When My Location is Searched
When My Location is Not Searched
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Security
Automatic Notification of Accident
Feel safe even for unexpected accidents. When the car accident occurs, the signal of operation is automatically notified to Kia Connect Emergency Rescue Center and the emergency rescue and accident process are supported.
Service Features
- When the car accident occurs, the signal of operation is transmitted to Kia Connect Emergency Rescue Center and the fast emergency rescue and accident process are supported.
- The automatic call answering mode is switched after the air bag is operated for the customer to answer the phone even when it is hard to answer due to injuries or etc..
- The automatic call answering mode is cleared when the counselor closes the service r the engine is turned off.
Use of Service
When the air bag is operated, the accident is automatically reported to the Kia Connect Emergency Rescue Center. And the phone call is connected to check the accident satiation through the customer's vehicle and the counselor requests 119 and the insurance company for dispatch to the location.
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SOS Emergency Dispatch
Feel safe with Kia Connect even in any emergency situation that may occur during driving. Pressing SOS button on the rearview mirror or using Kia Connect Center ARS (1899-2121) have Kia Connect Center to connect 112/119, insurance company and other partners for supports on the customer’s emergent situation.
Service Features
- The automatic call answering mode is switched after the air bag is operated for the customer to answer the phone even when it is hard to answer due to injuries or etc.
- The automatic call answering mode is cleared when the counselor closes the service or the engine is turned off.
- When calling to 119(112), 3-way call is made connecting the counselor and the 119(112) staff simultaneously so that the rapid dispatch is supported by checking the accident location and the customer information through the counselor.
Use of Service
- Pressing SOS button automatically connects a counselor who checks the situation of customer and supports the emergency situation by requesting 119 and other supporting volunteers for dispatch.
- Kia Connect center (1899-2121) ARS connection> 3 (subscriber service request)> 1 (safety security service request)> (Kia Connect phone number + *)
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Service Description
- Emergency Rescue Service
The rescue service is provided when the driving is impossible due to an accident or a natural disaster. However, additional charge may occur according to the complexity or the time consumption of the rescue service. - Emergency Towing Service
The emergency towing service is provided when the driving is impossible due to a failure or an accident. The charge is free for the distance up to 10km from the location starting towing. Additional charge occurs when exceeding the free towing distance. - Emergency Gas Service
Up to 3L of petroleum or diesel is provided for free of charge when the driving is impossible since the fuel has run out. However, for LPG vehicles, the emergency fuel service is not possible so that the emergency towing service is provided. - Battery Charging Service
When driving the vehicle is impossible due to the battery discharge, the free battery charging service is provided. In case of the battery change according to the customer’s intention, the charge should be paid by the customer. - Unlock Service
The unlock service is provided for free of charge if the key of vehicle is lost or the doors are locked while the key is left inside (however, the lock of trunk is excluded). - Tire Exchange Service
If driving is impossible a due to flat or damaged tire, the service to change the tire with the spare tire stored in the vehicle. However, In case of the tire change to new one according to the customer’s intention, the charge should be paid by the customer. If no spare tire is in the vehicle or two or more tires are damaged, since the handling at the site is impossible, the emergency towing service is provided. - Other Emergency Service at Site
If driving is impossible, emergency services available at the site is provided for free of charge. However, any charge occurred due to repairing or exchanging of any part should be paid by the customer.
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Theft Tracking
This service is to support rapid finding of a stolen vehicle in connection with the policy by checking the vehicle’s location after confirming the theft report to the police.
Service Features
In case of a vehicle theft, Kia Connect Emergency Rescue Center supports for effective and fast tracking of the stolen vehicle by providing the current location and the driving route to the police in real-time.
Use of Service
- After phone call connection to Kia Connect Center (1899-2121), select the Theft Tracking Service following the ARS guidance to connect to a counselor. After confirming of the police report through the customer identification procedure, the theft tracking service is provided.
- To prevent infringement of the customer privacy or abuse of the service, the Theft Tracking service is not provided for any case that is not reported to the police.
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Theft Alarm
If the vehicle theft alarm is activated, the alarm is automatically detected and a SMS is sent to the customer’s mobile phone.
Service Features
If the vehicle theft alarm is activated, the theft or towing of the customer’s vehicle is prevented by sending a SMS to the customer’ mobile phone that previously has been registered.
Use of Service
- When the vehicle theft alarm is activated, the signal is automatically transmitted to Kia Connect Emergency Rescue Center.
- On reception of the signal, a SMS notifying the theft alarm is automatically transmitted to the customer’s mobile phone.
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Careless Driving Reminder
A moment of inattention can lead to a big accident.
Understand your driver's driving conditions and call a representative to help prevent accidents.
Service Features
This service is a direct telephone connection with Kia Connect counselors to automatically detect and focus on driving when an alarm is triggered during the operation of the careless driving alarm system.
Use of Service
- In the event of a vehicle's careless driving alarm, the instrument cluster will be notified of the careless driving condition.
- If detected as in a careless driving condition, the Kia Connect emergency recovery center is automatically detected and connected directly to the customer's vehicle phone.
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Vehicle Management
Vehicle Diagnostics
Reliable Doctor for my Vehicle! According to the result of vehicle diagnostics transmitted to Kia Connect Center, the service is guided to support the safety of customer and the protection of vehicle.
Service Features
If the light alerting the remote diagnostics on the dashboard of vehicle is on, selecting Vehicle Diagnostics makes the counselor deliver the diagnostics result and the service for towing, the direction for service center and the service reservation is provided.
Use of Service
- Press [Kia Connect] > [Vehicle Diagnostics] to check any failure on the vehicle.
- In case of any failure found from the vehicle diagnostics, press [Kia Connect Center] to receive services for towing/ repairing through the counselor.
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Monthly Kia Connect Report
Automatic Management and Report on my Vehicle - The service is to periodically check the condition of customer’s vehicle and reports the result through e-mail.
Service Features
- Automatically checks the vehicle for any abnormality on the specified day of each month, and sends the result of the inspection to the Kia Connect center.
- The result of analysis of the information collected from the vehicle for a month is delivered via email.
Use of Service
- Provides helps to check the condition of vehicle once a month without out any special control on the menu.
- Monthly reports will be sent on the first day of operation within 7 days from the set inspection date. Periodic inspection service will not be performed for the month in case of non-operating within 7 days as of the inspection date.
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Navigation
Kia Connect Navigation
Kia Connect Navigation immediately reflects changing traffic conditions and guides to the destination fast and safely.
Service Features
Fast and accurate navigation service is provide to avoid slow sections using the traffic information collected in real-time and the predictions.
Use of Service
- Kia Connect Navigation is available after setting the destinations.
- Kia Connect Center analyzes real-time traffic information to provide the fastest route.
- To choose another route while en route, you can select Search Again in the search menu to update the route.
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Server-based voice recognition
Server-based voice recognition provides better voice recognition, making it quick and easy to set up destinations.
Service Features
- Set your destination using intelligent smart voice recognition technology.
- Even if you are not an unregistered destination in navigation or you have not updated your navigation, we will use the latest information stored in the Kakao server to guide you.
Use of services
- Select [
] button on the steering wheel remote control - You can quickly and easily set your destination by saying "Directions + Destination Name".
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It's a service that allows you to easily and quickly share the location of your car with your opponent.
Service Features
You can share your car's current location, destination, remnant distance, and time of arrival, etc. to the specified contact.
Use of services
- You can select up to 5 people to share your location through phone book search (Bluetooth connection required) or phone number input.
- Destination sharing is selectable when destination is set in navigation
- Whether or not you are sharing a location is indicated by a status icon. (
) - The alarm window will be displayed briefly at the top when your opponent confirms the position.
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Guide on Using Kia Connect Services
Kia Connect subscription guide
Kia Connect service can be subscribed via mobile application or navigation system.
Subscribe via mobile application
Refer to the Kia Connect homepage for detailed information on Kia Connect subscriptions.
- Kia Connect homepage (connect.kia.com/kr) > 이용안내 > 서비스 가입
Activate with navigation
- [Kia Connect] > [Kia Connect Settings] > [Activate].
- Follows the guide to use the service.
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Change/Cancellation
Service change/cancellation is available any time by using Kia Connect Center or Kia Connect website. (Items available for Change: Customer Information, Payment Information, Additional Services)
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Red Members website is available only for the personal customers under the same names of the vehicle contract and the Kia Connect subscription. (Id of Full Member of Kia Connect website is required.) |
Request for Change
Requests for various changes in using the service are available through Kia Connect Center or Kia Connect website.
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Request for Termination
- How to Terminate
Consulting with a Kia Connect Center (1899-2121) Counselor > Termination Request establishment > Termination
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- How to Subscribe Again
- In case of desiring the use of service after termination, the process same with that of the initial subscription request is applied.
- In case of re-subscription, the promotion of free basic fee is not applied.
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Kia Connect Services service should be terminated in case of the ownership transfer of vehicle or the return of leased/rented vehicle. If the termination request is failed, the fees will be continuously charged. |
Other General Inquiries
Any inquiry on Kia Connect subscription is consulted on Kia Connect Center (1899-2121) or Kia Connect Website.
- Using the Website
Kia Connect Website (connect.kia.com/kr) > Customer Support
- Using Phone Calls
Call Kia Connect Center (1899-2121), and, then follow the ARS guide.
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Service Restrictions
Service may not be available in case of any of the followings: Reference the terms and conditions for other detail conditions for use.
- Interruption or delay of mobile communication service by the communication service provider. Service requested in an area where the mobile communication service is interfered.
- The service can be delayed, temporarily interrupted or unavailable due to a physical restriction on the mobile communication network or a change in the business or policy of the mobile communication company. In such case, the company shall be free from the responsibilities.
- Remote Climate Control, Remote Door Lock/Unlock, Parking Location Check and Theft Alarm shall be provided only for 168 days (7 days) after the vehicle’s engine is turned off for the safety of power supply of vehicle.
- Service Stopped due to Delayed Charge Payment
- Discretional Repair or Installation of the Kia Connect terminal device in operation by fluent connections with the overall electric devices in the vehicle or the vehicle
- Power supply to the terminal stopped due to a natural disaster or the batteries damaged by a severe impact or discharged.
- Any failure of GPS positioning satellite. Interference in Radio Reception. Vehicle located in an area where the radio reception is impossible. Disabled commercial use of the service of GPS satellite (Transition to a paid service included).
- Vehicle located in a tunnel or underground space or in an area where GPS satellites are not recognized due to large buildings or other causes.
- Any issue by the user’s negligence on the remote control service through Kia Connect Application
- Interruption due to Repair, Inspection, Replacement or Failure on the center system. Disabled normal service provision due to a natural disaster, national emergency, system failure or sudden increase of uses.
- Kia Connect Services Service is subjected to frequent change, deletion and/or addition according to the company’s condition.
<Immunity of Company>
The company shall be immune for the responsibilities on any service failure due to any of the above stated cases and/or any issue caused by the service.